Chalo Pass
Monthly bus passes for Chennai commuters, bought in under a minute instead of a queue.
3 min → 40 s to buy a pass
Read the case study
Problem
Commuters queued at depots every month. The old app asked for 11 fields and failed on slow networks.
What I did
Rode routes with commuters, cut the flow to three screens, added UPI and a pass that works offline.
Result
Purchase time fell from about 3 minutes to 40 seconds, and depot queues shortened noticeably in the first month.